Full-time Toronto, Ontario, Canada
Systems Administrator

This position reports to the Manager, End User Compute & Service Delivery and is responsible for all aspects of the ongoing operation, maintenance, support, and enhancement of end user compute and collaboration infrastructure.

RESPONSIBILITIES:

  • Support EUC infrastructure such as desktops, laptops, vdi, video conferencing system, VoIP telephony and all end user software.
  • Monitor technology trends, conduct research, pilot, and implement new end user and collaboration technologies.
  • Create and track all service-related incidents in IVANTI Service Desk (ITSM tool) and ensure all assigned tickets meet defined SLAs (service level agreements).
  • Support all staff as a sme for euc technologies via phone, email, remote control, and walk-ups.
  • Facilitate remediation of issues by escalating incidents to various technology teams within the IT department.
  • Application currency, patching and vulnerability remediation on euc infrastructure on an ongoing basis.
  • Build, test, and image laptops using Intune auto pilot.
  • Build and test application packages for auto deployment.
  • Build, test and maintain VMware horizon and all associated components of the VDI environment.
  • Configuration management on euc systems to ensure strict adherence to security hardening standards.
  • Prepare and update Service Delivery procedures and documents by working with IT Trainer.
  • Maintain accurate inventory records of hardware, software, and peripherals.
  • Participate in IT Service Delivery projects to complete project tasks on time and on budget.
  • Work with Microsoft Intune and SCCM, perform tenant administration and desktop analytics.
  • Occasional travel may be required to other branch offices.
  • Occasional on-call and overtime work may be required after hours or on weekends.

Requirements

  • Minimum 3 years of advanced modern desktop, end user compute and helpdesk experience.
  • Post-secondary education in a computer networking and technical support related program
  • Expert knowledge of PC hardware
  • Expert skills in Microsoft Intune Administration
  • Expert skills in SCCM software deployment and Microsoft Desktop Analytics reporting.
  • Strong understanding of Windows 10/ 11 operating system architecture
  • Expert knowledge of Office365 (click2run application)
  • Thorough knowledge of Networking, Active Directory, DNS, DHCP and RDP.
  • Intermediate knowledge of VoIP (CISCO 8865 programming/configuration)
  • Intermediate knowledge of CISCO WebEx Video Conferencing using Cisco WebEx cloud technologies and Unified Communications.
  • Expert knowledge of VMWare Horizon View/Virtual Desktop Infrastructure
  • Knowledge of IVANTI Management Suite
  • Expert knowledge of software virtualization
  • Expert Knowledge in laptop imaging process and master VDI Images (Intune Autopilot and VMware Horizon)
  • Excellent teamwork and communication skills
  • Asset: Fluency in French is preferred
  • Good organizational and time management skills, ability to carry out concurrent tasks,
  • Technical certifications - Microsoft MDA, MCITP, A+, ITIL v3, VCAP

ATTRIBUTES:

  • Service oriented
  • Analytical skills
  • Strong Communicator
  • Results oriented
  • Flexible and Efficient
  • Problem Solver